Your plans.
The details.

When your booking is confirmed

An enquiry or a catering selection does not reserve a date or confirm a booking. The team will agree availability and the details with you.

Invoice and pay-on-collection requests need restaurant approval. An acknowledgement saying “Confirmed pending acceptance by the restaurant” means your request has been received; it is still awaiting acceptance.

Delivery arrangements must be approved before payment.

Prices and payment

Café menu prices include VAT. Catering package prices exclude VAT; your agreed total includes the applicable VAT.

Invoices are issued through FORK’s accounts process and are payable within seven days of the invoice date. Requesting an invoice does not mean one has been issued. Pay on collection is available only with staff approval.

If you need to cancel

These cancellation charges apply to catering and private hire. We use the agreed collection, delivery or booking start time, and the event’s calendar date in UK time.

At least 24 hours before

No cancellation charge. Any amount paid is refunded.

Under 24 hours, before the event day

50% of the agreed booking total is payable.

On the event day

The full agreed booking total is payable.

If you have already paid more than the applicable charge, the excess is refunded.

For example, for a Tuesday booking at noon: cancelling on Monday at noon means no charge; Monday at 12:01 means a 50% charge; Tuesday means the full charge.

Changes or cancellations

Email the team with your booking reference and the change you need. We will confirm the outcome and any payment or refund arrangements with you. A request to change your date, guest numbers or selection does not change the agreed booking until the team confirms it.